Refund policy
Retro Soccer
Email: support@retro-soccer.com
Refunds & Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions below.
Eligibility for Returns
You may return your item(s) within 14 days of receiving your order if:
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The item is unused and in the same condition in which you received it.
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The item is in its original packaging.
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Proof of purchase or order number is provided.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Custom or personalized items
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Clearance or final-sale products
Return Process
To initiate a return, please contact us:
Include your order number and the reason for return.
After your request is approved, you will receive instructions on where to send your return.
Return Shipping
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Customers are responsible for return shipping costs.
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Shipping costs are non-refundable.
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If the item is not returned in its original condition, a deduction may apply.
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 5–7 business days back to your original method of payment.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at support@retro-soccer.com.
Damaged / Incorrect Items
If you receive a damaged or wrong item, please email us within 48 hours with photos of:
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The damaged area
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The entire product
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The packaging
We will resolve the issue as fast as possible.
Contact Us
If you have questions about this Refund Policy, contact us anytime at:
📧 support@retro-soccer.com