Shipping policy

Retro Soccer
Email: support@retro-soccer.com

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday).

  • During busy periods or holidays, processing times may be slightly longer.

  • You will receive a confirmation email when your order has been shipped.

2. Shipping Locations

We ship to:

  • All EU countries

  • United Kingdom

  • USA

  • Canada

  • Australia

  • And most international destinations

If your country is not available at checkout, contact us at support@retro-soccer.com.

3. Shipping Rates & Delivery Times

Shipping fees are calculated at checkout based on location and shipping method.

Estimated delivery times:

  • EU Countries: 3–7 business days

  • UK: 5–10 business days

  • USA & Canada: 7–14 business days

  • Australia: 7–20 business days

  • Rest of the World: 7–20 business days

Delivery times are estimates. We are not responsible for delays caused by customs, postal services, or other factors beyond our control.

4. International Shipping, Taxes & Customs

  • All international orders may be subject to customs fees, import duties, or taxes.

  • These charges are not included in our shipping fee and are the responsibility of the customer.

  • Customs policies vary by country; please check with your local customs office for details.

5. Tracking Your Order

Once your order is shipped, you will receive an email containing your tracking number.
Tracking information may take 24–48 hours to update.

6. Wrong or Incomplete Address

Customers are responsible for providing the correct shipping address.
If a package is returned due to an incorrect address:

  • You may need to pay an additional shipping fee to resend the item.

7. Lost or Delayed Packages

  • If your package is lost or significantly delayed, please contact us.

  • We will assist you in contacting the carrier and locating your order.

  • My Store is not responsible for carrier delays, customs delays, or lost packages caused by incorrect addresses.

8. Damaged Packages

If your order arrives damaged, contact us within 48 hours with photos of:

  • The damaged item

  • The packaging

  • The shipping label

We will work with you to resolve the issue.

9. Contact Us

If you have questions about shipping, reach out to us anytime:
📧 support@retro-soccer.com